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Handler · Version 1

BMC ITSM8 Assoc to Change Request Create BMC Remedy

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This handler creates a record in the CHG:Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoasset_create handler.

Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
Name Description Sample
Dataset ID The Dataset ID, usually BMC.ASSET BMC.ASSET
Lookup Keyword The lookup keyword the item (for CMDB relationships, the ClassID ex: BMC_COMPUTERSYSTEM) BMC_COMPUTERSYSTEM
Form Name 01 Form Name 01 (for CMDB relationships, the Asset form name, ex: AST:ComputerSystem AST:ComputerSystem
Form Name 02 Form Name 02 (the change form name, ex: CHG:Infrastructure Change) CHG:Infrastructure Change
Related Item ReconID Reconciliation ID of the item being related RE005054661F4Us1NYA8XgpDab
Change Request Number CRQ Number CRQ000000012352
Related Item Name Related item name (i.e., server name) WinBlade123
Association Type Association type (ex: 'Related to') Related to
Request Type Request Type (ex: 'Configuration Item') Configuration Item
Name Description
CHG:Associations Entry ID The Request ID of the CHG:Associations record that was created.

BMC ITSM8 Assoc to Change Request Create (2015)

  • Initial version. See README for details.
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