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Handler · Version 1

BMC ITSM8 Associations to Asset Create BMC Remedy

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This handler creates a record in the AST:CMDB Associations form based on the information input by the end user, and returns the Request ID of the record created. The handler is just half of the equation. It should be used in conjunction with bmcitsm8assoctoX_create where X is the type of record you are creating an association with, ex. change, incident, contract.

Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
Name Description Sample
Consolidated Status Consolidated Status (status of Form Name01 record, Ex Executed for Contract, Scheduled for Change, etc) Scheduled
Form Name01 Form Name01 (Ex: CTR:MasterContract, HPD:Help Desk, CHG:Infrastructure Change) CHG:Infrastructure Change
Form Name02 Form Name02 (Ex: AST:ComputerSystem) AST:ComputerSystem
Form Name01 ID INC ID, Change ID, The contract's instance ID, etc CRQ000000012352
Asset Reconciliation ID The asset's reconciliation identity RE005054661F4Us1NYA8XgpDab
Form Name01 Desciption INC ID: Summary, Change ID: Summary, Contract Name, etc CRQ000000012352: Install Windows 7 Patches
Association Type Association type Attached to
Request Type Request Type (Ex. Contract, Infrastructure Change, Incident, etc) Infrastructure Change
Lookup Keyword Lookup Keyword relates (Class ID of the Asset - ex: MAINCHANGE, MAINHELPDESK, BMC_COMPUTERSYSTEM, not required on contract relationships) MAINCHANGE
Parent Dataset ID Parent DataSetID (most likely BMC.ASSET, not used on contract relationships) BMC.ASSET
Name Description
AST:CMDB Associations Entry ID The Request ID of the AST:CMDB Associations record that was created.

BMC ITSM8 Associations to Asset Create (2015)

  • Initial version. See README for details.
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