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Handler · Version 1

BMC ITSM7 Approval Approve BMC Remedy

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This handler approves a specific AP:Detail-Signature record. If the approver specified is actually an alternate, the approval will note the approver they are an alternate for as the approver and them as the alternate. If the approver specified is not a valid approver or alternate, the handler will error.

Note that the record ID is a join form record ID and is the two 15 digit numbers separated by a pipe character.

Name Description Sample
server Remedy Server Name or IP Address
username Remedy Login Name
password Remedy Password
port Remedy TCP Port 0
prognum Remedy RPC Prognum 0
authentication Remedy Authentication String
Name Description Sample
Approver The approver the handler should log in as. This should be the approver for approvers and the alternate if an alternate is approving. Demo
Approval Record ID The unique ID (field 1) for the Approval Detail-Signatre Record to be approved 000000000000025|000000000000023
Approval Status Whether the approval was approved or rejected. Valid Values: Approved, Rejected, Hold, More Information, Cancelled Approved
Approval Comments Any comments provided.
Name Description
Date Approved The Date/Time that the Approval was submitted.

BMC ITSM7 Approval Approve (2014-08-01)

  • Initial version. See README for details.
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