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Handler · Version 1

ARS REST Generic Query Retrieve BMC Remedy

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About

This handler returns all the fields for the query provided in the form specified. This is returned in XML format (like below). <field_list> <field id='Request ID'>000000000000001</field> <field id='Creator'>Action Request Installer Account</field> <field id='Create Date'>Mon Apr 25 16:42:22 -0400 2011</field> <field id='Assigned To'></field> <field id='Last Modified By'>Demo</field> <field id='Modified Date'>Wed Dec 07 11:46:47 -0500 2011</field> <field id='Status'>Current</field> </field_list> Note that if there is more than one result, only the first is returned. The sorting (which is returned first) is determined by the server.

Configurations
Name Description Sample
api_server The ITSM ARS API application, if running task locally could be http://localhost:8008/ http://server:port/api
api_username Name of user account that has permission to use the ITSM API
api_password Password for the ITSM API user *********
enable_debug_logging Enable debug logging if the value is set to 'Yes'. No
Parameters
Name Description Sample
Error Handling Determine what to return if an error is encountered.
Remedy Form: Remedy Form Name (not display name), eg. People is CTM:People
Query: Advanced Search Query of the record to retrieve
Results
Name Description
Handler Error Message Error, if one is found
#FIELD NAME PLACE HOLDER# This will actually be one result for each field on the form with the name of the field name and the result of the field content.
Changelog

ARS Rest Generic Query Retrieve V1 (2021-10-13)

  • Updated name for ease of reference

ARS 9 Generic Query Retrieve V1 (2021-01-06)

  • Adjusted the escape method to include apostrophes.

ARS 9 Generic Query Retrieve V1 (2019-12-16)

  • Removed unneeded info values from info.xml.

ARS 9 Generic Query Retrieve V1 (2018-07-06)

  • Initial version. See README for details.
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